Return & Exchange

 

Return The Items and Get A Refund or Exchange Step by Step

  • Submit a request
  • Ship it back (Return label will be provided for a selected reason)
  • Receive refund or replacement (Once the return items are received, your refund/ replacement will be shipped within 2 business days)
  • NOTE: Our refund does not cover installation cost, labor cost, diagnostics tracking service, or any other expense unrelated to the products.
 SUBMIT MY REQUEST

 

 

Return Policy

Welcome to our site! All our products could return for free within 30 days for some reason! Please follow the reasons below for more details.Note: The return policy is only suitable for our official site product with a 1-year warranty, but we will not take any responsibility for other websites that sell our brand BEAMNOVA products.

Support Free Return Reason

  • Arrived damaged: If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
  • Missing part: If your product parts detective or missing, we can send you the replacement parts you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will consider replacing a new item with you.
  • Wrong item sent: If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return to you.
  • Doesn't work or defective: When you received a product that does not work, you can ask our customer service about the problem; we will give you the related technical reply; if it does still not work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

Before you return
Carefully pack the item(s) in the original package.
Stick the shipping label we offered on the outer

 

How about after return items?
If you want to resend it, you can notify us to send you the new item after you start delivering the original item.
If you want to refund it, after the original product has arrived at our warehouse, you can inform us of a full refund. Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!
Note: All explaining authorization belongs to us. If you have any problem, please don't hesitate to contact us!

Refund policy
Every product is backed by a 12-month warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. 

All returns must be pre-approved. Unauthorized returns will not be accepted.
Check twice to confirm the item not works and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.

How long you will receive the refund money?
If you pay by credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).
If you pay through Paypal, you will receive the refund on time after you receive the refund email.
Our shop doesn't charge a processing fee.

Notice:
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the product's return. If you have any question, please contact us:
Email: customer@beamnova.com